At the Alliance, we are here to help. As your partner in health, we strive to connect you to the right care at the right time. If you have a health concern, please call your doctor any time, 24 hours a day, 7 days a week.

Your Doctor

Call your doctor’s office or clinic for advice. Doctors expect to get phone calls at night or on weekends. They set up their practices to receive your calls at times when they are not open. Your doctor can help you decide if you really need to go to the emergency room, or can give you advice about what to do at home that can get you or your child through the night or weekend.

Advice Nurse Line

If you can’t reach your doctor, the nurse line is ready to give you advice, any time, 24 hours a day, 7 days a week.
Please call:

Toll-Free: 1.855.383.7873

Key features of the Advice Nurse Line:

• No cost for Alliance Members.
• Ready to help 24 hours a day, 7 days a week.
• Nurses provide advice on topics, such as:
  • Treatment of common health concerns
  • Tips on leading a healthy lifestyle
  • Health screenings and shots
• Nurses help you decide whether you require emergency or urgent care, or if you should schedule a doctor’s visit.
• Nurses speak English and Spanish, and use interpreters for other languages.
• For more information, please select your preferred language:
  English | Spanish | Chinese

Urgent Care

Your doctor or the advice nurse line may direct you to an urgent care clinic. Many clinics are open late, on weekends and holidays. To find an urgent care clinic in the Alliance network, please search our online Alliance Provider Directory.

To view a copy of the Alliance Group Care Provider Directory, please click here.

As an Alliance member, you have access to behavioral health care services. These services are offered through our delegated provider, Beacon Health Options. Prior authorization (approval) is not required for routine outpatient behavioral health care services. The Alliance also covers all substance use disorder (SUD) services.

To find a behavioral health care provider in our network, or make an appointment, please contact:

Beacon Health Options
Toll-Free: 1.855.856.0577
www.beaconhealthoptions.com

1. 1. Click on Find a Provider.
   2. Select your plan type:
      • Alameda – IHSS – Group Care/In Home Support Services
      • Alameda – MediCal
   3. Enter your address.

Inpatient Behavioral Health Care and SUD Services

These are services ordered and performed by Beacon Health Options for the treatment of an acute phase of a behavioral health and/or SUD condition during a certified confinement in a hospital in the Alliance network.

Benefits include:

• Behavioral Health Crisis Residential Treatment Programs (CRTPs).
• Behavioral health psychiatric hospitalization.
• SUD inpatient detoxification, as medically appropriate to remove toxic substances from the system.
• SUD inpatient services.

Outpatient Behavioral Health Care and SUD Services

These are services used to provide crisis intervention and treatment of alcoholism, drug abuse, or behavioral health on an outpatient basis as medical appropriate.

Office visit benefits include:

• Behavioral health individual and group evaluation and treatment.
• Outpatient monitoring of drug therapy.
• Psychiatric testing/observation.
• Psychological testing.
• SUD individual and group chemical dependency counseling.
• SUD individual and group evaluation and treatment.

Other benefits include:

• Behavioral health multidisciplinary treatment (intensive outpatient psychiatric treatment program).
• Behavioral health treatment for PDD/Autism.
• Opioid replacement therapy.
• SUD intensive outpatient program.
• SUD medication treatment for withdrawal.

To learn more about your benefits and covered services, please view your Alliance Group Care Member Handbook.

As an Alliance Group Care member, dental benefits are provided through Alameda County Public Authority for IHSS.
For more information, please contact:

Alameda County Public Authority for IHSS
Phone Number: 1.510.577.3552
ac-pa4ihss.org

To learn more about your benefits and covered services, please view your Alliance Group Care Member Handbook.

As an Alliance Group Care member, the Alliance covers medical equipment appropriate for use in the home that:

• Is intended for repeated use.
• Is generally not useful to a person in the absence of illness or injury.
• Primarily serves a medical purpose.

To learn more about your benefits and covered services, please view your Alliance Group Care Member Handbook.

As an Alliance Group Care member, eye benefits are provided through Alameda County Public Authority for IHSS.

For more information, please contact:

Alameda County Public Authority for IHSS
Phone Number: 1.510.577.3552
ac-pa4ihss.org

To learn more about your benefits and covered services, please view your Alliance Group Care Member Handbook.

At the Alliance we want to help you receive your health care services in your preferred language.

Interpreter Services

When you call the Alliance, please let us know the language that you prefer to speak. Our staff speaks many languages, including Spanish, Cantonese, and Vietnamese. If we cannot speak your language, we will use a phone interpreter at no cost to you.

We can also help you speak with your Alliance health care providers in your preferred language. You can choose a doctor or clinic that speaks your preferred language. Or, we can provide a qualified health care interpreter over the phone or in person for your health care visits.  If you need an in-person interpreter, you must make the request at least five (5) business days in advance (except for American Sign Language).

To request an interpreter, please call the Alliance Member Services Department.

Members as well as doctors can request interpreter services. If you are a provider, please click here.

Member Materials

You may receive written plan letters and materials in a language that you can read. If you are not getting materials in your preferred language, please let us know. You may also receive member materials in other formats such as large print, audio, and accessible electronic formats at your request.

Keep Us Informed

In order to better serve you, it helps us to know your ethnicity and the preferred language that you speak and read.

You can view and update your information through our online Alliance Member Portal.

Do you need to create an Alliance Member Portal account? We can help!

Make a Request

To request a language interpreter  or materials in your preferred language, please complete our online Contact Us Form or call:

• Alliance Member Services Department
• Monday – Friday, 8 am – 5 pm
• Phone Number: 1.510.747.4567
• Toll-Free: 1.877.932.2738
• People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929

Medical transportation services are offered by the Alliance at no cost. There are two (2) types of medical transportation services that are covered under Alliance Group Care.

Emergency Ambulance Services

The Alliance covers ambulance services to help you get to the nearest place of care in emergency situations. This means that your condition is serious enough that other ways of getting to a place of care could risk your health or life. This includes ambulance transportation services provided through the “911” emergency response system.

Authorized Ambulance Services

Ambulance services to transfer a member to or from a participating hospital or skilled nursing facility in connection with an authorized confinement/admission will be authorized only when transportation by other means would adversely affect the member’s medical condition, whether or not such other means of transportation are available.

To learn more about your benefits and covered services, please view your Alliance Group Care Member Handbook.