At the Alliance we want to help you receive your health care services in your preferred language.

Interpreter Services

When you call the Alliance, please let us know the language that you prefer to speak. Our staff speaks many languages, including Spanish, Cantonese, and Vietnamese. If we cannot speak your language, we will use a phone interpreter at no cost to you.

We can also help you speak with your Alliance health care providers in your preferred language. You can choose a doctor or clinic that speaks your preferred language. Or, we can provide a qualified health care interpreter over the phone or in person for your health care visits.  If you need an in-person interpreter, you must make the request at least five (5) business days in advance (except for American Sign Language).

To request an interpreter, please call the Alliance Member Services Department.

Members as well as doctors can request interpreter services. If you are a provider, please click here.

Member Materials

You may receive written plan letters and materials in a language that you can read. If you are not getting materials in your preferred language, please let us know. You may also receive member materials in other formats such as large print, audio, and accessible electronic formats at your request.

Keep Us Informed

In order to better serve you, it helps us to know your ethnicity and the preferred language that you speak and read.

You can view and update your information through our online Alliance Member Portal.

Do you need to create an Alliance Member Portal account? We can help!

Make a Request

To request a language interpreter or materials in your preferred language, please complete our online Contact Us Form or call: