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Have easy access to your important health materials and help us improve our environment by getting your Alliance member materials online instead of through the mail. You can view and download all of your member materials on our website. Join us as we Go Green.*

For more information, please select your health care program:
Medi-cal | Alliance Group Care

*You will still receive other important member health information and letters by mail.

News & Updates

Please see below to view the latest updates from the Alliance.

冠狀病毒病 2019 (COVID-19)

Current information about Coronavirus Disease 2019 (COVID-19), including symptoms and how to protect yourself, from the local Alameda County Public Health Department (ACPHD) and the national Center for Disease Control and Prevention (CDC).

For local information and resources from the ACPHD, please click here.

For national information and resources from the CDC, please click here.

Proposition 56 (Prop 56)

Adverse Childhood Experiences (ACEs) Trauma Screening, Behavioral Health Integration (BHI) Incentive Program, CalHealthCares Program, Developmental Screenings, Enhanced Directed Payments for Physician Services, Family Planning Access Care and Treatment (PACT) Services, and Value-Based Payment (VBP) Program.

For more information regarding this update, please click here.

Alliance Community Outreach Center

The Alliance Community Outreach Center located at the Ed Roberts Campus (ERC) is now closed. Please click here to view the closure notice.

If you have any questions, please call:

You can visit us at our main office:

Lobby Hours: Monday – Friday, 9 am – 4:30 pm, closed from 12pm – 1 pm
1240 South Loop Road
Alameda, CA 94502

To view all news and updates from the Alliance, please click here.

By The Numbers

Each number represents our work that helps create a healthier community.


Calls Received





Service Excellence

At the Alliance, good customer service is important to us. Our Alliance team of nurses, doctors, and field, claim and phone representatives and others are all working hard to help you get the care and services that you need. Please share your customer service experience with us. We want to hear from you.

To share your experience, please click here.

Nondiscrimination Notice

Discrimination is against the law. Alameda Alliance for Health (Alliance) follows State and Federal civil rights laws. The Alliance does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.

To view and download the Nondiscrimination Notice, please select your preferred language:
English | Spanish | Chinese | Vietnamese

If you speak another language, please call:

Help in Your Language

If you need help in a different language, please view the Language Assistance Services notice.

Report a Problem

Do you have a grievance or complaint with the Alliance, a provider, or with the health care or treatment you got? Please view our Grievance & Appeals page.

To view and download the Grievance Form, please select your preferred language:
English | Spanish | Chinese | Vietnamese