Now You Can Get Care Whenever You Need It. Wherever You Are.
The Alliance is working with Teladoc® to give you access to care when your primary care doctor is not available.
You can get care when you need it in the comfort of your own home. Our new benefit partner, Teladoc®, offers licensed physicians 24 hours a day, 7 days a week.
Teladoc is a network of board-certified doctors who can help with a wide variety of health concerns. Teladoc is one way you can get care for some health issues that are not life-threatening, like a sprained ankle or sore throat. Teladoc doctors can diagnose and treat minor illnesses, allergies and skin conditions — all by phone or video chat.
Using Teladoc Is Easy! Always call your regular doctor first. Teladoc should be used only when your doctor is not available. You can also call the Alliance Nurse Advice Line at 1.888.433.1876 if you are not sure you need this type of urgent care, emergency services or self-care at home.
You’ll have to set up an account with Teladoc the first time you use it. All you need is your Alliance member ID number. You can set up your account and request a consult using a option below:
If you need help setting up your account please call:
- Alliance Member Services Department
- Monday – Friday, 8 am – 5 pm
- Phone Number: 1.510.747.4567
- Toll-Free: 1.877.932.2738
- People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929
The Choice is Yours. You can choose between having a video consult or a phone consult. Video consults are available from 7:00 pm to 9:00 pm, seven days a week. Phone consults are available 24 hours a day, seven days a week.
You can ask for a consult as soon as possible, or you can schedule an appointment. The wait time for a consult is usually less than one hour before you get a call back.
Teladoc is new benefit for Alliance members. You do not need to get a pre-approval or pay to use this service.
You can use Teladoc for:
- Minor illnesses
- Minor injuries
- Seasonal sickness and allergies
- Skin conditions and treatments
- Cold and flu symptoms
- Pink eye
- Sinus problems
- Respiratory infections
- Other non-emergency illnesses
This is not a full list. If you have questions, please call:
Yes. Teladoc uses doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S.
Teladoc services for Alliance members are not available outside of California at this time.
Teladoc is designed to handle non-emergency medical problems. You should NOT use it if you are experiencing a medical emergency. For medical emergencies, call 911.
Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the Drug Enforcement Administration (DEA), non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.
If the doctor prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice.