Alameda Alliance for Health – Health care you can count on. Service you can trust.

Did you know you can avoid waiting on the phone by using our automated eligibility verification line by calling 1.510.747.4500 and following the automated prompts? You can also use the secure Alliance Member Portal to order or print a new ID card or change your doctor. You will need to create a Member Portal account to use it the first time. The Alliance also has a Contact Us Form for general non-member-related inquiries.

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Meet our CEO

Stay Informed. Coronavirus Disease (COVID-19). If you would like to speak to our Advice Nurse Line, please call 1.888.433.1876.

The Alliance understands your health concerns about Coronavirus Disease (COVID-19). We want to make sure you have all the information and resources you need to stay healthy.

COVID-19 Vaccine

All Alliance members aged six (6) months and older can now receive the vaccine at no cost. To learn more, please click here.

COVID-19 Resources for Members

COVID-19 Resources for Providers

COVID-19 Recent News & Updates

News & Updates

Alameda County Cooling Stations

An excessive heat warning remains in effect in some parts of California and the Bay Area. Prolonged exposure to heat can have effects on our health. To help find local and open cooling centers in our neighborhoods near you, please click here.

To learn more about being heat ready, please click here.

Medi-Cal Adult Expansion

Starting Monday, January 1, 2024, a new law in California gives full Medi-Cal to adults age 26 to 49 , regardless of immigration status. Medi-Cal is changing its rules so more people can get covered. Even if you or someone you know were denied full Medi-Cal recently, you may be eligible now. To learn more about the new Medi-Cal Adult Expansion, please click here.

To view all news and updates from the Alliance, please click here.

By The Numbers

Each number represents our work that helps create a healthier community.

23,899

Calls Received

10,840

Doctors

400,538

Members

Service Excellence

At the Alliance, good customer service is important to us. Our Alliance team of nurses, doctors, and field, claim and phone representatives and others are all working hard to help you get the care and services that you need. Please share your customer service experience with us. We want to hear from you.

To share your experience, please click here.

Nondiscrimination Notice

Discrimination is against the law. Alameda Alliance for Health (Alliance) follows State and Federal civil rights laws. The Alliance does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.

To view and download the Nondiscrimination Notice, please select your preferred language:
English | Spanish | Chinese | Vietnamese| Tagalog

If you speak another language, please call:

Alliance Member Services Department
Monday – Friday, 8 am – 5 pm
Phone Number: 1.510.747.4567
Toll-Free: 1.877.932.2738
People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929

Help in Your Language

If you need help in a different language, please view the Language Assistance Services notice.

Report a Problem (ONLINE GRIEVANCE FORM)

Do you have a grievance or complaint with the Alliance, a provider, or with the health care or treatment you got? Please view our Grievance & Appeals page.