Contact Us

If you are an Alliance member, please log in to the Alliance Member Portal to contact us. The Alliance Member Portal will let you share information with us and get access to service in a secure environment.

Notice: Our Member Services team is receiving a high volume of calls right now and longer than usual wait times. We apologize for the inconvenience. Did you know you can avoid waiting on the phone by using our automated eligibility verification line by calling 1.510.747.4500 and following the automated prompts. You can also use the secure Alliance Member Portal to order or print a new ID card or change your doctor. You will need to create a Member Portal account to use it the first time.

Main Office

Alameda Alliance for Health
1240 South Loop Road
Alameda, CA 94502
Phone Number: 1.510.747.4500
Hours of Operation: Monday – Friday, 8 am – 5 pm
Lobby Hours: Tuesday, Wednesday, and Thursday, 9 am – 11 am and 2 pm – 4 pm

2023 Holiday Schedule – coming soon…
English | Spanish | Chinese | Vietnamese | Tagalog

Customer Service

Alliance Member Services Department
Monday – Friday, 8 am – 5 pm
Phone Number: 1.510.747.4567
Toll-Free: 1.877.932.2738
People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929

Media Relations

For all media inquiries please contact:

Alliance Public Affairs Department
Karina Rivera, Manager
Monday – Friday, 8 am to 5 pm
Phone Number: 1.510.3735730

Public Records Request

To submit a public records request, please email:


Verification of Employment

To submit a verification of employment request, please email: