Welcome Alliance Providers

Thank you for being a part of the Alliance provider network! We value our dedicated provider partner community and we are committed to continuously improving our provider satisfaction. This section is intended to provide you with the information you need to navigate the Alliance and to assist you with offering the best possible care to our members.

We are here to help you

If you have any questions about the Alliance, our practices, or our members, please contact:

To send us a secure message, please complete our online Contact Us Form, or log in to your online Alliance Provider Portal.

Stay Informed. Coronavirus Disease (COVID-19). If you would like to speak to our Advice Nurse Line, please call 1.888.433.1876.

The Alliance understands your health concerns about Coronavirus Disease (COVID-19). We want to make sure you have all the information and resources you need to stay healthy. We are waiving all cost-sharing for medically necessary screening and testing for COVID-19.

Effective Monday, March 16, 2020, the Alliance will Assist Members By Telephone Only.

The Alameda County Public Health Department (ACPHD) has issued new guidance to help protect the general public from the Coronavirus Disease (COVID-19). Alameda Alliance for Health (Alliance) is taking proactive steps to protect the health of our community, members and employees by following these recommendations. Effective, Monday, March 16, 2020, the Alliance will assist members by telephone only. The Alliance is temporarily suspending all walk-in services for members at our office location, and postponing all in-person Member Orientation classes until future notice. You may call the Alliance or our Nurse Advice line for assistance when needed.

If you have any questions, please call:

Alliance Member Services Department
Monday – Friday, 8 am – 5 pm
Phone Number: 1.510.747.4567
Toll-Free: 1.877.932.2738
People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929

We apologize for the inconvenience.

The Alliance now Covers Telephone Appointments for all Alliance Members.

Effective Monday, March 16, 2020, the Alliance will cover telephonic appointments for all eligible Alliance members. To learn more, please click here.

Provider Updates

Please select below to view the latest provider updates from the Alliance.

Important Update: Now Extended through Tuesday, June 30, 2020 Copays Waived for Alliance Group Care Members

Effective, Monday March 16, 2020, the Alliance will waive the member’s copayment responsibility and include the copayment amount in our reimbursement, for the services listed, until Tuesday June 30, 2020. These copays are waived regardless of the COVID-19 diagnosis and apply to Alliance Group Care Members only. . For information regarding this update, please click here.

We Are Here for You

The Alliance understands the challenges you are facing with staying safe and keeping your patients safe. COVID-19 has had an impact on our community worldwide, and as all of these changes continue to occur, we want you to know that we will continue to be here for you. We have implemented a number of important changes to help support you during this time, please click here for more information.

Important Update Starting Monday, June 1, 2020: New Alliance On-Demand Telephonic Interpreter Services Vendor CyraCom

Starting Monday, June 1, 2020, the Alliance will partner with CyraCom to provide on-demand telephonic interpreter services for our members. CyraCom has specialized in health care interpretation for more than 25 years and provides services in over 230 languages. For more information regarding this update, please click here.

Important Update: Flexibility and Reimbursement for Alliance Network Community Based Adult Service (CBAS) Centers

Effective Monday, March 16, 2020, CBAS Centers will have the flexibility to administer day-center activities using alternative modalities and settings, to support the ongoing statewide efforts to prevent the spread of coronavirus (COVID-19). For more information regarding this update, please click here.

Important Update: Alliance Fax Lines will be Down on Sunday, April 26, 2020 Between 2 pm – 6 pm PST for Scheduled Maintenance

On Sunday April 26, 2020, our fax lines will be down between 2 pm through 6 pm PST, for a scheduled upgrade. For more information regarding this update, please click here.

Alameda Alliance for Health Provider FAQs: COVID-19

At Alameda Alliance for Health (Alliance), we value our dedicated provider partner community and appreciate all of your hard work on the frontlines of the COVID-19 pandemic. We have created FAQs to help address questions you may have regarding resources you can offer your patients during the Shelter-in-Place Order by the Alameda County Public Health Department (ACPHD). To view the FAQs, please click here.

Alameda Alliance for Health COVID-19 Provider Resource Guide

To access the Alameda Alliance for Health COVID-19 Provider Resource Guide, please click here.

COVID-19 Member Outreach Phone Screening Tool

Please use the COVID-19 Member Outreach Phone Screening Tool to assist you during member outreach calls. The tool consists of questions you can ask the Alliance member over the phone to assess if they are experiencing any health and/or social concerns due to COVID-19. To access the tool, please click here.

Important Update: New ICD-10 and HCPCS/CPT Codes to Report Novel Coronavirus Testing and Treatment

Effective, Thursday, March 26, 2020, the Alliance has implemented the following changes to our claims system in accordance with state and federal guidance to track novel coronavirus testing and treatment in our community. For more information on this update, please click here.

Important Update: For Faster Processing, Please Submit Provider Dispute Resolutions Electronically Starting on Monday, March 30, 2020

Effective Monday, March 30, 2020, we are strongly advising providers to begin submitting Provider Dispute Resolution (PDR) forms electronically through the Alliance Provider Portal or secured email. For more information regarding this update, please click here.

Important Update: Coverage of Alternative Modalities

Effective immediately, all Alliance contracted providers billing for video, telephone and telehealth appointments, may ONLY use CPT codes for an office visit with the appropriate place of service and/or modifier codes, regardless of the modality. For more information regarding this update, please click here.

Important Update on Social Distancing and Coverage of Alternative Modalities

Effective immediately, the Alliance will reimburse contracted providers for video, telephone and telehealth appointments, at the same contracted rate for office visits. For more information regarding this update, please click here.

Statement of Remittance Advice (RA) Notices by Mail will be Temporarily Unavailable

Effective Monday, March 16, 2020, the Statement of Remittance Advice (RA) notices by mail will be temporarily unavailable. You may still access the RAs through the Alliance Provider Portal.

For more information regarding this update, please click here.

New and Improved Alliance Website and Provider Portal Features

Beginning Monday, March 2, 2020, the Alliance website and online provider portal will have a new look and added features.

For more information regarding this update, please click here.


To view all provider updates, please click here.

Information on this page is current as of Tuesday, June 02, 2020. 

Alliance Network

The Alliance contracts with individual practitioners, medical groups, hospitals, and other non-hospital facilities to provide high-quality health care and services to our members. For more information about providers in our network, please view our online Alliance Provider Directory.

Our Members

The Alliance is honored to serve more than 250,000 children and adults throughout Alameda County. We collaborate with our provider partners to deliver high-quality, accessible, and affordable health care and services to improve health outcomes for our members. Our services are provided through two (2) lines of business:

1. Alliance Group Care: An employer-sponsored group health plan for In-Home Supportive Services (IHSS) workers.
2. Medi-Cal: Affordable insurance for families, children, persons with disabilities, and seniors.

Becoming an Alliance Provider

The Alliance welcomes inquiries from physicians who are interested in joining our provider network. As a participating provider, our physicians are the primary managers for our member’s health care needs. We understand that maintaining a positive patient-physician relationship is essential to improving health for our members and our community. We recognize that our success depends on the effective coordination and continuity of care for our members from our network of qualified providers.

For more information about how to join the Alliance provider network, please complete our online Contact Us Form or contact the Alliance Provider Services Department.