The Alliance is a part of the community that we serve. All aspects of community safety are important to us. Below are resources and information that can be useful during a state of emergency (earthquakes, fires, floods, and storms) in Alameda County. Please check back for updates.

Governor Gavin Newsom declared a statewide emergency on Wednesday, August 18, 2020 to help ensure the availability of vital resources to combat fires burning across the state, which have been exacerbated by the effects of the historic West Coast heat wave and sustained high winds. For more information regarding this update, please click here.

Member Care

Alameda Alliance for Health cares about your health and safety when there is a power shutoff or fire. We want to ensure you get the needed care and services to help you during these events. If you are impacted by these events and need help with your durable medical equipment (such as wheelchairs, ventilators, oxygen monitors, etc.) call the Alliance Member Services toll-free: 1.877.932.2738, 8 am-5 pm (PST), Monday-Friday. TTY users should call 711/1.800.735.2929. If you need a medicine refill, go to your pharmacy and request a refill.


How to Prepare for an Emergency

Public Safety Power Shutoffs

To reach the California Health and Human Services (CHHS) power shutoff hotline for medically vulnerable residents and health facilities please call toll-free at 1.833.284.3473. For more information, please click here.

For recent information on the power shutoffs, please click here.

For a list of power shutoffs community resources, please click here.

To sign up for the PG&E Medical Baseline program for medical equipment please call toll-free at 1.800.743.5000. To learn more information about this program, please click here.

Medicine Safety

Some medicines may need to be stored in a refrigerator to keep their strength, including many liquid medicines. When the power is out for a day or more, throw away any medicines that should be refrigerated, unless the medicines label says otherwise. If a life depends on the refrigerated medicines (for example, insulin), use them only until a new supply is available. Replace all refrigerated medicines as soon as you can.


Refrigerated Medicine Storage (PDF)
Insulin Storage and Product Switching in an Emergency
Comparison of Insulins (PDF)

Durable Medical Equipment Safety

Use the checklist below to prepare for a power shutoff.
1. Check your backup power equipment frequently to ensure it will function during an emergency.
2. Call your power and water companies about your needs for life-support devices (home dialysis, suction, breathing machines, etc.) in advance of a disaster.
3. Keep the shut-off switch for oxygen equipment near you so you can get to it quickly in case of emergency.
4. Generator users should operate generators in open areas to ensure good air circulation.
5. Test generators frequently to make sure it will work when needed.
6. Create a plan for how to recharge batteries when the power is out.
7. When power is restored, make sure the settings on your medical device have not changed.


Emergency Power Planning for a Durable Medical Equipment Checklist (PDF)
How to Prepare for and Handle Power Outages for Medical Devices that Require Electricity – FDA

Mental Health

If you have been impacted by a fire or another state of emergency and need mental health, related to stress or grief, call the Alliance Member Services toll-free: 1.877.932.2738, 8 am-5 pm (PST), Monday-Friday. TTY users should call 711/1.800.735.2929.

Additional Tips

1. Build or restock your emergency supply kit, including food, water, flashlights, a radio, fresh batteries, first aid supplies and cash.
2. Identify backup charging methods for phones.
3. Learn how to manually open your garage door.
4. If you own a backup generator, ensure it is ready to safely operate.
5. Create a fire action plan that includes evacuation planning for your home, family and pets.

General Resources


For reports and updates, please click here.

California Offices of Emergency Services (OES)

For information on how to plan and prepare for emergencies, please click here.


A secure service that connects municipal agencies and community organizations to their residents in real-time. For more information, please click here.


For local air quality conditions, please click here.

Alameda County Public Health Department

For local unhealthy air quality resources, please click here.

Alliance Member Resources

For information about the Alliance after-hours care, Advice Nurse Line, or urgent care, please click here.

To reach the Alliance Member Services Department please call:

Monday – Friday, 8 am – 5 pm
Phone Number: 1.510.747.4567
Toll-free: 1.877.932.2738
People with speaking and hearing impairments (CRS/TTY): 711/1.800.735.2929

Alliance Provider Resources

To reach the Alliance Provider Services Department please call:

Monday – Friday, 7:30 am – 5 pm
Phone Number: 1.510.747.4510