We are here for you and we strive to provide the highest levels of customer service to our provider partners. Every year the Alliance conducts a provider satisfaction survey to help us learn how we can serve you better. We use these results to learn what is working and what we need to improve. You speak. We listen.
About This Survey
Who: Alliance network providers including primary care providers (PCPs), specialists, and behavioral health providers. Survey respondents include nurses and other provider office staff, physicians, office managers, and behavioral health clinicians.
What: The survey measures how well we are meeting your expectations and needs, within various Alliance service areas, and open-ended feedback around ways in which the Alliance can improve its service to your organization.
When: The survey is fielded annually between September and November.
Why: Information obtained from these surveys helps the Alliance serve you better.
How: Surveys are completed through a third party vendor, by mail and the Internet, with follow-up phone calls to non-respondents.
Year after year, the Alliance, your local #1 health plan, beats the benchmarks in all areas of provider satisfaction:
- Call Center Staff
- Overall Satisfaction, Compared to Other Health Plans
- Network Coordination of Care
- Pharmacy
- Provider Relations
- Reimbursement and Claims
- Utilization and Quality Management
We strive to continue to get better and we want you to know what we have learned and improved. Over the next several weeks we will share key takeaway Did You Know facts with you, and we hope that you will continue to help make us stronger, together.