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Stay Informed. Coronavirus Disease (COVID-19). If you would like to speak to our Advice Nurse Line, please call 1.888.433.1876.
The Alliance understands your health concerns about Coronavirus Disease (COVID-19). We want to make sure you have all the information and resources you need to stay healthy.
News & Updates
Important Update: Season's Greetings and Holiday Hours
We want to wish all of our members, providers, community partners, and team members a safe, healthy, and happy holiday.
Alameda Alliance for Health (Alliance) office will be closed on Tuesday, December 24, 2024, and Wednesday, December 25, 2024, in observance of the Christmas Eve and Christmas Day holidays.
We will reopen on Friday, December 26, 2024, with normal business hours.
If you think you are having a medical emergency, please call 911 or go to the nearest emergency facility.
If you are unable to reach your doctor, and you need help, you can call our 24/7 Advice Nurse Line for assistance toll-free at 1.888.433.1876.
We apologize for any inconvenience.
Medi-Cal Adult Expansion
Starting Monday, January 1, 2024, a new law in California gives full Medi-Cal to adults age 26 to 49 , regardless of immigration status. Medi-Cal is changing its rules so more people can get covered. Even if you or someone you know were denied full Medi-Cal recently, you may be eligible now. To learn more about the new Medi-Cal Adult Expansion, please click here.
To view all news and updates from the Alliance, please click here.
By The Numbers
Each number represents our work that helps create a healthier community.
23,899
Calls Received
10,840
Doctors
400,538
Members
Service Excellence
At the Alliance, good customer service is important to us. Our Alliance team of nurses, doctors, and field, claim and phone representatives and others are all working hard to help you get the care and services that you need. Please share your customer service experience with us. We want to hear from you.
To share your experience, please click here.
Nondiscrimination Notice
Discrimination is against the law. Alameda Alliance for Health (Alliance) follows State and Federal civil rights laws. The Alliance does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.
To view and download the Nondiscrimination Notice, please select your preferred language:
English | Spanish | Chinese | Vietnamese| Tagalog
If you speak another language, please call:
- Alliance Member Services Department
- Monday – Friday, 8 am – 5 pm
- Phone Number: 1.510.747.4567
- Toll-Free: 1.877.932.2738
- People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929
Help in Your Language
If you need help in a different language, please view the Language Assistance Services notice.
Report a Problem (ONLINE GRIEVANCE FORM)
Do you have a grievance or complaint with the Alliance, a provider, or with the health care or treatment you got? Please view our Grievance & Appeals page.
To view and download the GRIEVANCE FORM, please select your preferred language:
English | Spanish | Chinese | Vietnamese | Tagalog | Arabic