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Stay Informed. Coronavirus Disease (COVID-19). If you would like to speak to our Advice Nurse Line, please call 1.888.433.1876.

The Alliance understands your health concerns about Coronavirus Disease (COVID-19). We want to make sure you have all the information and resources you need to stay healthy. We are waiving all cost-sharing for medically necessary screening and testing for COVID-19.

News & Updates

We Wish You a Happy Healthy Holiday! Please Note Our Holiday Hours in Observance of the Thanksgiving Holiday

The Alameda Alliance for Health (Alliance) office will be closed at 3 pm on Wednesday, November 5, 2020 in observance of the following holidays:

Thanksgiving Day on Thursday, November 26, 2020

Day After Thanksgiving on Friday, November 27, 2020

We will reopen on Monday, November 30, 2020 with normal business hours.

If you have a medical emergency, please call 911 or go to your nearest emergency facility.

If you are an Alliance member and would like to speak to an Advice Nurse, please call the Advice Nurse Line anytime, 24 hours a day, 7 days a week:

Alliance Medi-Cal Members: 1.888.433.1876

Alliance Group Care Members: 1.855.383.7873, Pin 690

We apologize for any inconvenience.

2020 Holiday Schedule
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A Tribute in Honor of Our Beloved Board Member Feda Almaliti and her son Muhammad.

The Alameda Alliance for Health (Alliance) Board of Governors and staff are deeply saddened by the passing of Alliance Board Member Feda Almaliti and her son Muhammed, who died on Saturday, September 26th in an accidental house fire. For more information regarding this update, please click here.

Governor Newsom Declares Statewide Emergency Due to Fires, Extreme Weather Conditions

Governor Gavin Newsom declared a statewide emergency on August 18, 2020 to help ensure the availability of vital resources to combat fires burning across the state, which have been exacerbated by the effects of the historic West Coast heat wave and sustained high winds. For more information regarding this update, please click here.

Alliance Safety-Net Sustainability Fund

The Alameda Alliance for Health (Alliance) Board of Governors unanimously approved $16.6 million on Friday, May 8, 2020 as emergency crisis funding to support frontline safety-net providers treating Coronavirus Disease (COVID-19) patients, expanding COVID-19 testing sites, and to support other organizations that serve vulnerable residents across Alameda County.

To learn more, please click here.

The Alliance Issues Public Statement Opposing Structural Racism

The Alliance opposes structural racism. To read the statement, please click here

Department of Health Care Services (DHCS) Notice Regarding State Nondiscrimination Requirements

Department of Health Care Services (DHCS) Notice Regarding State Nondiscrimination Requirements. For more information regarding the notice, please click here.

Regional Shelter-in-Place Orders Extended as Some Rules Ease

The seven Bay Area Public Health Officers who ordered a shelter in place in mid-March will extend the orders through May 31 while some restrictions are eased and tools to strengthen containment of COVID-19 are put into place. For more information regarding this update, please reference the following documents:

To learn more and read the Order, please click here.
To see FAQs about the Order, please click here.

Alameda County Health Officer Issues Order for the Public and Workers to Wear Face Coverings to Control the Spread of COVID-19

Alameda County Health Officer Dr. Erica Pan issued an Order for all members of the public to wear face coverings when around people outside of their household. The Order becomes effective at 11:59 pm on April 17, 2020. Enforcement will begin at 8:00 am on April 22, 2020 to allow the public time to comply by making or purchasing a face covering. For more information regarding this order, please click here.

Governor Gavin Newsom Issues a Statewide Stay at Home Order Until Further Notice

Governor Gavin Newsom issued a stay at home Order to protect the health and well-being of all Californians and to establish consistency across the state in order to slow the spread of COVID-19. For more information, please click here.

Alameda and Five Other Bay Area Counties Extend Order for Residents to Shelter in Place to Help Slow the Spread of Coronavirus 2019 (COVID-19)

The Alameda County Public Health Officer issued an Order that advises residents to shelter at their place of residence. This Order is effective, Monday, March 16th, 2020 and was recently extended through Sunday, May 3rd, 2020. For more information regarding this update, and to learn more, please click here.

Governor Newsom Declares State of Emergency to Help California further Prepare for Coronavirus Disease 2019(COVID-19)

For current information about Coronavirus Disease 2019 (COVID-19), the recent State of Emergency, statewide resources, symptoms and how to protect yourself, please click here.

For daily statewide updates from the California Department of Public Health Care, please click here.

To see the March 4, 2019 update from California State Senator Nancy Skinner, please click here.

Coronavirus Disease 2019 (COVID-19)

Current information about Coronavirus Disease 2019 (COVID-19), including symptoms and how to protect yourself, from the local Alameda County Public Health Department (ACPHD) and the national Center for Disease Control and Prevention (CDC).

For local information and resources from the ACPHD, please click here.

For national information and resources from the CDC, please click here.

To view all news and updates from the Alliance, please click here.

By The Numbers

Each number represents our work that helps create a healthier community.

14,759

Calls Received

7,500

Doctors

267,188

Members

Service Excellence

At the Alliance, good customer service is important to us. Our Alliance team of nurses, doctors, and field, claim and phone representatives and others are all working hard to help you get the care and services that you need. Please share your customer service experience with us. We want to hear from you.

To share your experience, please click here.

Nondiscrimination Notice

Discrimination is against the law. Alameda Alliance for Health (Alliance) follows State and Federal civil rights laws. The Alliance does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.

To view and download the Nondiscrimination Notice, please select your preferred language:
English | Spanish | Chinese | Vietnamese

If you speak another language, please call:

Help in Your Language

If you need help in a different language, please view the Language Assistance Services notice.

Report a Problem (GRIEVANCE FORM)

Do you have a grievance or complaint with the Alliance, a provider, or with the health care or treatment you got? Please view our Grievance & Appeals page.

To view and download the GRIEVANCE FORM, please select your preferred language:
English | Spanish | Chinese | Vietnamese

Alameda Alliance for Health Receives High Honors for Service Excellence 

The Alliance, your local #1 health plan that serves close to 270,000 residents in Alameda County, received certification as a Center of Excellence for superior performance in the Alliance Member Services Call Center. The Center of Excellence recognition, awarded by BenchmarkPortal, is a national distinction in the customer service and support industry. To learn more, please click here.