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Stay Informed. Coronavirus Disease (COVID-19). If you would like to speak to our Advice Nurse Line, please call 1.888.433.1876.

The Alliance understands your health concerns about Coronavirus Disease (COVID-19). We want to make sure you have all the information and resources you need to stay healthy. We are waiving all cost-sharing for medically necessary screening and testing for COVID-19.

How to get your prescriptions safely

  • Mail Order Delivery Services
    To help you stay home and avoid public places, we encourage you to use our mail order delivery service for both new and refill prescriptions. By using this service, you can get medicines mailed to your home at no cost by using standard shipping. It’s easy to get started. If you are an Alliance Member, please call:
  • Ask for a 90 day supply
  • Call your doctor for a refill (versus going to the doctor’s office)
  • Arrange for someone to pick up your prescription for you

If you would like to speak to our Advice Nurse Line, please call 1.888.433.1876.

Advice Nurse Line

If you can’t reach your doctor, the nurse line is ready to give you advice, any time, 24 hours a day, 7 days a week.
Please call:

Medi-Cal Toll-Free: 1.888.433.1876
Group Care Toll-Free: 1.855.383.7873

Local Resources for Food and Other Services

Everyone is being affected by the coronavirus outbreak. If you need help with food, or other services, please see our local community partner resources below.

Food Programs:

General Resources:

  • To reach Governor Newsom’s statewide COVID-19 hotline for guidance, information, and resources, please call 1.833.544.2374
  • For all service resources, please call of visit 211

Governor Gavin Newsom Issues a Statewide Stay at Home Order Until Further Notice

Governor Gavin Newsom issued a stay at home Order to protect the health and well-being of all Californians and to establish consistency across the state in order to slow the spread of COVID-19. For more information, please click here.

Alameda and Five Other Bay Area Counties Extend Order for Residents to Shelter in Place to Help Slow the Spread of Coronavirus 2019 (COVID-19)

The Alameda County Public Health Officer issued an Order that advises residents to shelter at their place of residence. This Order is effective, Monday, March 16th, 2020 and was recently extended through Sunday, May 3rd, 2020. For more information regarding this update, and to learn more, please click here.

Effective, Monday, March 16, 2020 the Alliance will Assist Members by Telephone Only.

The Alameda County Public Health Department (ACPHD) has issued new guidance to help protect the general public from the Coronavirus Disease (COVID-19). Alameda Alliance for Health (Alliance) is taking proactive steps to protect the health of our community, members and employees by following these recommendations. Effective, Monday, March 16, 2020, the Alliance will assist members by telephone only. The Alliance is temporarily suspending all walk-in services for members at our office location, and postponing all in-person Member Orientation classes until future notice. You may call the Alliance or our Nurse Advice line for assistance when needed.

If you have any questions, please call:

Alliance Member Services Department
Monday – Friday, 8 am – 5 pm
Phone Number: 1.510.747.4567
Toll-Free: 1.877.932.2738
People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929

We apologize for the inconvenience.

The Alliance now Covers Telephonic Appointments for all Alliance Members.

Effective Monday, March 16, 2020 the Alliance will cover telephonic appointments for all eligible Alliance members. To learn more, please click here.

What is COVID-19?

COVID-19 is a virus that causes breathing problems in people. It was first found in Wuhan, China. The virus passes from one sick person to others through close contact and droplets in the air from coughing or sneezing (like the common cold or flu). Health experts are carefully watching this situation.

What are the Symptoms?

Most people who get COVID-19 feel like they have the flu. At this point, it looks like not many children are getting the virus. Older people, especially those who are already sick or have another disease like diabetes, or breathing problems are in danger of getting the most severe forms of this virus.

Symptoms can range from mild to severe. They include fever, cough and breathing problems.

How can you protect yourself?

  • Stay home if you are feeling sick until you feel better or are cleared by a doctor. Most people who get COVID-19 get better with good self-care and rest.
  • Keep at least six feet away from others whenever possible.
  • Use over-the-counter cold and flu medicines to control fever and ease your symptoms.
  • Cover your mouth and nose with a tissue when you cough or sneeze. If you do not have a tissue, cough or sneeze into your upper sleeve and not into your hands.
  • Wash your hands with soap and water for at least 20 seconds to prevent the spread of the virus. Alcohol-based hand sanitizers are the next best choice.
  • Keep your hands away from your nose, mouth and eyes as much as you can.
  • Get a flu shot! It’s not too late. The flu shot does not directly protect you from COVID-19, but it will help ease the impact of the flu.
  • If you smoke or vape, consider quitting. Smokers who already have lung disease or reduced lung capacity could be at increased risk of serious illness.
  • Follow guidance from public health officials. Visit the Alameda County Department of Public Health, the California Department of Public Health, and the Center for Disease Control and Prevention for daily updates.

What do you need to do if you have the symptoms?

If you think you might have COVID-19, call your doctor’s office. Tell them your symptoms and if you have traveled to China, South Korea, Italy, or Iran, or if you were around people who recently came back from those countries. Your doctor will tell you what to do next so you can get the care you need and not risk passing the virus to your friends and family.

If you are an Alliance member, and you can’t reach your doctor or if it’s after-hours, please call:

Alliance 24-Hour Advice Nurse Line
Medi-Cal Toll-Free: 1.888.433.1876
     Group Care Toll-Free: 1.855.383.7873
     People with hearing and speaking impairments 711/1.800.735.2929

Our Advice Nurse Line is available 24 hours a day, seven days a week. Our trained nurses offer medical advice and, if needed, will connect you with a doctor via phone or video chat.

What does it mean to "shelter in place"?

The term “shelter in place” means to stay in your home and not leave unless necessary for one of the designated exceptions listed in the Order (see below). Some reasons you would leave your home are to get food, to get a prescription, to see a doctor, to go to work if your work is essential as defined in this Order, to take your child(ren) to and from childcare that is authorized under this Order, and to help people you care for get the things they need to live and be healthy and safe.

To learn more and read the Order, please click here.

What is Social Distancing?

Social distancing is a practice recommended by public health officials to stop or slow down the spread of contagious diseases. It requires the creation of physical space between individuals who may spread certain infectious diseases. The key is to minimize the number of gatherings as much as possible and to achieve space between individuals when events or activities cannot be modified, postponed, or canceled. Achieving space between individuals of approximately six feet is advisable.

What should I do if my doctor's appointment has been canceled?

As the COVID-19 situation continues to evolve rapidly, we want to reassure you that the safety of our members, providers, staff and community remains our highest priority. As part of this response, if you have an appointment that can be postponed, you may receive a phone call from your doctor’s office to reschedule your appointment and discuss your options. If you are an Alliance member and have questions or need help reaching your doctor’s office, please call:

Additional Information and COVID-19 Updates

For additional information and COVID-19 updates from trusted sources, please visit:

If you have any questions that are not addressed by the public health websites, please email, nCoV@acgov.org.

Information on this page is current as of Thursday, April 2, 2020.

News & Updates

Governor Newsom Declares State of Emergency to Help California further Prepare for Coronavirus Disease 2019(COVID-19)

For current information about Coronavirus Disease 2019 (COVID-19), the recent State of Emergency, statewide resources, symptoms and how to protect yourself, please click here.

For daily statewide updates from the California Department of Public Health Care, please click here.

To see the March 4, 2019 update from California State Senator Nancy Skinner, please click here.

Coronavirus Disease 2019 (COVID-19)

Current information about Coronavirus Disease 2019 (COVID-19), including symptoms and how to protect yourself, from the local Alameda County Public Health Department (ACPHD) and the national Center for Disease Control and Prevention (CDC).

For local information and resources from the ACPHD, please click here.

For national information and resources from the CDC, please click here.

To view all news and updates from the Alliance, please click here.

By The Numbers

Each number represents our work that helps create a healthier community.


Calls Received





Service Excellence

At the Alliance, good customer service is important to us. Our Alliance team of nurses, doctors, and field, claim and phone representatives and others are all working hard to help you get the care and services that you need. Please share your customer service experience with us. We want to hear from you.

To share your experience, please click here.

Nondiscrimination Notice

Discrimination is against the law. Alameda Alliance for Health (Alliance) follows State and Federal civil rights laws. The Alliance does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.

To view and download the Nondiscrimination Notice, please select your preferred language:
English | Spanish | Chinese | Vietnamese

If you speak another language, please call:

Help in Your Language

If you need help in a different language, please view the Language Assistance Services notice.

Report a Problem

Do you have a grievance or complaint with the Alliance, a provider, or with the health care or treatment you got? Please view our Grievance & Appeals page.

To view and download the Grievance Form, please select your preferred language:
English | Spanish | Chinese | Vietnamese