Stay Informed. Coronavirus Disease (COVID-19). If you would like to speak to our Advice Nurse Line, please call 1.888.433.1876.
The Alliance understands your health concerns about Coronavirus Disease (COVID-19). We want to make sure you have all the information and resources you need to stay healthy. We are waiving all cost-sharing for medically necessary screening and testing for COVID-19.
News & Updates
Maui Fires: Our positive thoughts, prayers, and Aloha continue to be with the people, families, and community of Maui.
As many of you know, a wildfire incinerated the historic town of Lāhainā on the west side of Maui on Tuesday, August 8, 2023. A firestorm fueled by hurricane winds burned through the 13,000-person coastal town – destroying homes, businesses, and structures and leaving many displaced and stranded, without food, water, or shelter. Many Alliance team members have family members and friends who also reside in Maui and the surrounding areas.
Charity Navigator has curated a list of trusted local organizations responding to the aftermath of the wildfire.
If you are looking for a local organization to help support, please consider the following:
Our positive thoughts, prayers, and Aloha continue to be with the people, families, and community of Maui.
Effective April 1, 2023, Alameda Alliance for Health will manage Mental Health (MH) and Applied Behavior Analysis (ABA) services.
The Alliance will manage access to Mental Health and Behavioral Health Therapy (BHT) services. The Alliance will no longer be using Beacon Heath Options. For more information regarding this change, please click here.
The Alameda Alliance for Health (Alliance) Board and staff are deeply saddened by the sudden passing of our dear friend and colleague, Alliance Board Member and Alameda County Supervisor Wilma Chan. Supervisor Chan was a strong advocate for low-income children and families for over 40 years and her passing is an immense loss for our entire community. Please click here to read more.
The Alliance stands in solidarity with the Asian American and Pacific Islander (AAPI) communities who have been subjected to increased violence and harassment since the beginning of the COVID-19 pandemic and stemming from structural racism. To read the statement, please click here.
To view all news and updates from the Alliance, please click here.
By The Numbers
Each number represents our work that helps create a healthier community.
At the Alliance, good customer service is important to us. Our Alliance team of nurses, doctors, and field, claim and phone representatives and others are all working hard to help you get the care and services that you need. Please share your customer service experience with us. We want to hear from you.
To share your experience, please click here.
Discrimination is against the law. Alameda Alliance for Health (Alliance) follows State and Federal civil rights laws. The Alliance does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.
If you speak another language, please call:
- Alliance Member Services Department
- Monday – Friday, 8 am – 5 pm
- Phone Number: 1.510.747.4567
- Toll-Free: 1.877.932.2738
- People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929
Help in Your Language
If you need help in a different language, please view the Language Assistance Services notice.
Report a Problem (ONLINE GRIEVANCE FORM)
Do you have a grievance or complaint with the Alliance, a provider, or with the health care or treatment you got? Please view our Grievance & Appeals page.