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The Certified Center of Excellence from BenchmarkPortal recognizes the Alliance for the highest levels of customer service delivered throughout Alameda County.
Alameda Alliance for Health (Alliance), your number one local health plan that serves close to 270,000 residents in Alameda County, received certification as a Center of Excellence for superior performance in the Alliance Member Services Call Center. The Center of Excellence recognition, awarded by BenchmarkPortal, is a high honor in the customer service and support industry.
The Alliance Member Services Team is committed to providing the highest levels of exceptional service to our members and providers. This award of excellence shows our dedication to deliver first-rate customer service and ensure that our members have access to the care and services they need to stay healthy.
As a committed safety-net partner, the Center of Excellence award is an example of our commitment to centering the needs of members and the larger Alameda County community. To become a Center of Excellence, the Alliance had to pass a thorough assessment that measures ongoing performance on key operating metrics. The key metrics were rated against the international BenchmarkPortal database – the largest in the world of contact center metrics. The outcome demonstrates the superior service the Alliance provides to members every day.
Our Alliance Team is are greatly honored to receive the Certified Center of Excellence award during these challenging times. Our mission at the Alliance is to help our members live a healthy life by providing access to high-quality care and services that they need. Providing excellent customer service is just one of the many ways that we serve our community. This honor could not be achieved without the hard work of our dedicated staff.
At the Alliance, good customer service is important to us. Our Alliance team of nurses; doctors; field, claim, and phone representatives; and others are all working hard to help you get the care and services that you need.