The Alliance understands your health concerns about Coronavirus Disease (COVID-19). We want to make sure you have all the information and resources you need to stay healthy. We are waiving all cost-sharing for medically necessary screening and testing for COVID-19.
Alameda Alliance for Health (Alliance) is working hard to keep our community healthy, safe, and strong. We want you to have the information you need about COVID-19 and the vaccine – to help you, your family, your friends, and your loved ones. The vaccines are safe and effective.
The COVID-19 vaccine is still your best shot for protection and preventing hospitalization and death from coronavirus disease. It is the best way to help protect yourself and your loved ones! The vaccines are safe and effective.
Making an appointment is simple, and walk-up and in-home options are available. To schedule an appointment, please visit: bit.ly/AlCoSignUp or call 1.510.208.4VAX. If you need transportation assistance to get to a COVID-19 vaccination site, please call the Alliance transportation reservation line at 1.866.791.4158, Monday through Friday, 8 am to 5 pm.
If you have questions about the vaccine or gift card process, please call the Alliance Member Services Department at 1.877.932.2738.
The Alliance covers medically necessary COVID-19 therapeutics for all eligible members.
If you or a family member have a positive home COVID-19 test, please contact your doctor to find out if COVID-19 therapeutic treatments are right for you.
If you need help contacting your doctor, please call:
The Food and Drug Administration authorized the Pfizer COVID-19 vaccine on December 11, 2020, and the Moderna COVID-19 vaccine on December 18, 2020. Pfizer expects to have up to 50 million doses available by the end of 2020, and Moderna expects to have up to 20 million by the end of the year.
The Alameda County Public Health Department is working to provide safe, equitable, and broad distribution of the COVID-19 vaccine to people who live and work in our county.
All Alliance members aged six (6) months and older can receive the vaccine at no cost.
To learn more about local planning efforts and updates on the COVID-19 vaccine in Alameda County, please visit: https://covid-19.acgov.org/vaccines
For more COVID-19 information and resources for Alameda County residents:
1. Please visit: https://covid-19.acgov.org/index.page
2. For General COVID-19 Questions: please call 1.510.268.2101 or submit a question online
3. For COVID-19 vaccine specific inquires, please email: covax@acgov.org
4. To find a COVID-19 vaccine near you;
or
All Alliance members may be able to order over-the-counter OTC COVID-19 rapid antigen tests from the federal government at www.COVIDtests.gov at no cost. For those who have difficulty accessing the Internet or need additional support, you can call their COVID-19 Vaccination Assistance Hotline at 1.800.232.0233 (TTY 1.888.720.7489).
Starting on Tuesday, February 1, 2022, the California Department of Health Care Services (DHCS) Medi-Cal Rx program will cover OTC COVID-19 rapid antigen tests for Alliance members in our Medi-Cal Plan at no cost. To get eligible OTC COVID-19 rapid antigen tests, please go to any participating Medi-Cal Rx pharmacy, or call Medi-Cal Rx at 1.800.541.5555 (TTY 1.800.430.7077) for more information.
To request reimbursement for OTC COVID-19 rapid antigen tests from the DHCS Medi-Cal Rx program, please click here.
Please note: The Alliance will deny Medi-Cal reimbursement requests for OTC COVID-19 rapid antigen tests and ask you to send these reimbursement requests to Medi-Cal Rx.
Starting Saturday, January 15, 2022, Alameda Alliance for Health (Alliance) members in our Group Care Plan can get up to eight (8) OTC COVID-19 rapid antigen tests per month at no cost, through the Alliance pharmacy network. Simply by following the three (3) steps below:
To find an Alliance network pharmacy near you, please visit our online pharmacy directory at: www.alamedaalliance.org/help/find-a-pharmacy/
You may also call:
If you choose to purchase an eligible FDA-approved COVID-19 rapid antigen test from a retail store or pharmacy outside of the Alliance network, you will be reimbursed up to $12.00 a test, per federal guidelines. To request reimbursement for eligible tests, you must follow the steps below:
COVID-19 is a virus that causes breathing problems in people. It was first found in Wuhan, China. The virus passes from one person to others through close contact and droplets in the air from coughing or sneezing (like the common cold or flu).
Most people who get COVID-19 feel like they have the flu. Older people, especially those who are already sick or have another disease like diabetes, or breathing problems are in danger of getting the most severe forms of this virus.
Symptoms can range from mild to severe. They include fever, cough and breathing problems.
If you think you might have COVID-19, call your doctor’s office. Your doctor will tell you what to do next so you can get the care you need and not risk passing the virus to your friends and family.
If you can’t reach your doctor or if it’s after-hours, please call:
Alliance 24-Hour Advice Nurse Line
Medi-Cal Toll-Free: 1.888.433.1876
Group Care Toll-Free: 1.855.383.7873
People with hearing and speaking impairments 711/1.800.735.2929
Our Advice Nurse Line is available 24 hours a day, seven days a week. Our trained nurses offer medical advice and, if needed, will connect you with a doctor via phone or video chat.
Social distancing is a practice recommended by public health officials to stop or slow down the spread of contagious diseases. It requires the creation of physical space between individuals who may spread certain infectious diseases. The key is to minimize the number of gatherings as much as possible and to create space between individuals when events or activities cannot be modified, postponed, or canceled. Achieving space between individuals of approximately six feet is advisable.
The term “shelter in place” means to stay in your home and not leave unless necessary for one of the designated exceptions. Some reasons you would leave your home are to get food, to get a prescription, to see a doctor, to go to work if your work is essential, to take your child(ren) to and from childcare, and to help people you care for get the things they need to live and be healthy and safe.
For additional information and COVID-19 updates from trusted sources, please visit:
If you have any questions that are not addressed by the public health websites, please email ncov@acgov.org or call 1.510.268.2101.
The Department of Health Care Services (DHCS) is closely monitoring the COVID-19 public health emergency. Although the way you get care may have changed for now to keep you safe, you can still get health services. For more information regarding this update, please click here.
For additional information and resources please also visit California’s COVID-19 website at https://covid19.ca.gov/.
If you can’t reach your doctor, the nurse line is ready to give you advice, any time, 24 hours a day, 7 days a week.
Please call:
Medi-Cal Toll-Free: 1.888.433.1876
Group Care Toll-Free: 1.855.383.7873
As the COVID-19 situation continues to evolve, we want to reassure you that the safety of our members, providers, staff and community remains our highest priority. As part of this response, if you have an appointment that can be postponed, you may receive a phone call from your doctor’s office to reschedule your appointment and discuss your options. If you are an Alliance member and have questions or need help reaching your doctor’s office, please call:
Everyone is being affected by the coronavirus outbreak. If you need help with food, or other services, please see our local community partner resources below.
Food Programs:
General Resources:
Effective, Monday, March 16, 2020, the Alliance will assist members by telephone. The Alliance walk-in services for members at our office location, are available during lobby hours on Tuesday, Wednesday, and Thursday, 9 am – 11 am and 2 pm – 4 pm. You may call the Alliance or our Nurse Advice line for assistance when needed.
If you have any questions, please call:
Alliance Member Services Department
Monday – Friday, 8 am – 5 pm
Phone Number: 1.510.747.4567
Toll-Free: 1.877.932.2738
People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929
We apologize for the inconvenience.
The Alameda County Social Services Agency (ACSSA) has temporarily restricted public access of its office lobbies until further notice as part of region wide efforts to protect the health and safety of its customers, workforce, and community at large, and mitigate the spread of COVID-19 in public spaces. However, the ACSSA will continue to deliver services and keep customers connected with their benefits. For more information regarding this update, please click here.
For more information about applying for Medi-Cal or keeping your current Medi-Cal coverage, please click here.
If you or a member of your family is experiencing financial hardship due to the COVID-19 public health emergency, you can receive temporary assistance (stopping your monthly premium payment or receiving credit for payments made during the public health emergency) by calling one of the following numbers and requesting a COVID-19 premium waiver:
Medi-Cal for Families programs:
Optional Targeted Low Income Program (OTLICP)
1.800.880.5305
Medi-Cal Access Infant Program (MCAIP)
1.800.880.5305
Medi-Cal Access Program (MCAP)
1.800.433.2611
County Children’s Health Initiative (CCHIP)
1.833.912.2447
Note: For all of the above programs, call center hours are Monday through Friday from 8 am to 7 pm, or Saturday from 8 am to Noon. TTY/TTD and language services are available.
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