The Physical Therapy Provider Network (PTPN) delivers outpatient rehabilitative services to Alliance members.

PTPN is a network of private rehabilitation providers for the following outpatient services:

• Occupational therapy
• Physical therapy
• Speech therapy

These services require authorization. The Alliance medical services staff manages authorizations for members assigned to directly contracted providers. Authorization requests for members assigned to delegated medical groups are managed by the medical groups. Please refer to the coverage policies and utilization criteria of the respective medical groups.

Providers can locate a member’s assigned medical group by referring to the back of the member’s Alliance member ID card, or logging into the Alliance Provider Portal and search for the member.

Providers can also call us for assistance:

Alliance Provider Services Department
Monday – Friday, 7:30 am – 5 pm
Phone Number: 1.510.747.4510

Delegated Medical Group contact information:

Children First Medical Group
Phone Number: 1.510.428.3154
Fax: 1.510.450.5868
www.childrenfirstmedicalgroup.org

Community Health Center Network
Phone Number: 1.510.297.0220
Fax: 1.510.297.0222
www.chcnetwork.org

For more information or a list of providers, please visit the PTPN website.

For a complete list of services that require authorizations, please view the Alliance Referral and Prior Authorization (PA) Grid for Medical Benefits (for directly contracted providers only).