The Alliance medical services staff manages authorizations for members assigned to directly contracted providers.
Authorization requests for members assigned to delegated medical groups are managed by the medical groups. Please refer to the coverage policies and utilization criteria of the respective medical groups.
For information regarding In-Office Injectables, please click here.
Providers can locate a member’s assigned medical group by referring to the back of the member’s Alliance member ID card, or logging into the Alliance Provider Portal and search for the member.
Providers can also call us for assistance:
Alliance Provider Services Department
Monday – Friday, 7:30 am – 5 pm
Phone Number: 1.510.747.4510
Delegated Medical Group contact information:
For a complete list of services that require authorizations, please view the Alliance Referral and Prior Authorization (PA) Grid for Medical Benefits (for directly contracted providers only).