This section lists training resources and opportunities for providers and their office staff. Our goal is to support providers in advancing their expertise in caring for the Alliance populations and complying with Managed Care Medi-Cal mandated training.
Cultural Sensitivity
In order to ensure culturally responsive care, the Alliance requires providers and office staff to complete cultural sensitivity training during the new provider orientation and on a regular basis. Below are links to trainings and online resources to help prepare providers and clinic staff to meet the cultural and linguistic needs of their patients.
- Alliance Cultural Sensitivity Training slide deck covers all required content including regulations, culture, communication, immigrants, language access, disability, aging, LGBTQ, literacy, and resources. This training is updated annually.
- The Office of Minority Health, US Department of Health and Human Services – Cultural Competency Continuing Education
- Trainings, toolkits and population profiles.
- Some programs offer CEU’s and/or require registration.
- The Healthcare Industry Collaborative Effort (HICE) – Cultural Competency and Patient Engagement
- Provider resources for improved communication with diverse populations. Search phrase “Cultural” to find:
- ICE C L Cultural Competency Provider Training Final
- ICE Cultural Competency & Patient Engagement, Training Module 1.
- Better Communication, Better Care – Provider Tools to Care for Diverse Populations.
- U.S. Department of Health and Human Services, Health Resources and Services Administration (HRSA) – Culture, Language and Health Literacy
- Provider resources to promote effective health communication for diverse populations.
- Agency for Healthcare Research and Quality (AHRQ) – Health Literacy Resources
- The Center for Disease Control and Prevention (CDC) – Refugee Health Profiles
EPSDT DHCS Provider Training
Department of Health Care Services (DHCS) Medi-Cal for Kids & Teens Provider Training
PDF Slide Deck | Provider Training Attestation | DHCS Provider Information
LGBTQIA+ Resources
- Gender Spectrum – Sexual Orientation and Gender Identity (SOGI)
- Local organization with great provider resources regarding gender identity.
- Fenway Institute – The National LGBTIA+ Health Education Center
- Training resources.
- Lavender Seniors – Safe and Visible: Creating a Healthcare Practice Welcoming to LGBTQ+ Seniors
- Local organization with provider resources on older LGBTQIA+ residents
Alliance Provider Education Webinars, Materials & Trainings
2024 Quality Measure Highlights
CBP Measure Highlight | CIS Measure Highlight | IMA Measure Highlight | LSC-DEV Measure Highlight | TFL-CH Measure Highlight | GSD Measure Highlight
FUA/FUM Provider Education Webinar & Measure Highlights
Video | PDF slide deck | FUA Measure Highlight | FUM Measure Highlight
W30 Provider Education Webinar & Measure Highlights
Video | PDF slide deck | W30 Measure Highlight | WCV Measure Highlight
Enhanced Care Management and Community Supports Training
Mental Health Training
Initial Health Appointment
Safer Opioid Use
Pathways to Safer Opioid Use
- Interactive training tool that promotes the appropriate, safe, and effective use of opioids to manage chronic pain.
Seniors & People with Disabilities (SPD)
- National Disability Navigator, Resource Collaborative – Population Specific Fact Sheets
- Centers for Disease Control and Prevention (CDC) – Disability Health Information for Health Care Providers