In order to ensure culturally responsive care, the Alliance requires providers and office staff to complete cultural sensitivity training during the new provider orientation and on a regular basis. Below are links to trainings and online resources to help prepare providers and clinic staff to meet the cultural and linguistic needs of their patients.

• Alliance Cultural Sensitivity Training slide deck covers all required content including regulations, culture, communication, immigrants, language access, disability, aging, LGBTQ, literacy, and resources. This training is updated annually.
  • Basic slide deck | Full-length slide deck
• The Office of Minority Health, US Department of Health and Human Services – Cultural Competency Continuing Education
  • Trainings, toolkits and population profiles.
  • Some programs offer CEU’s and/or require registration.
• The Healthcare Industry Collaborative Effort (HICE) – Cultural Competency and Patient Engagement
  • Provider resources for improved communication with diverse populations. Search phrase “Cultural” to find:
  • ICE C L Cultural Competency Provider Training Final
  • ICE Cultural Competency & Patient Engagement, Training Module 1.
  • Better Communication, Better Care – Provider Tools to Care for Diverse Populations.
• U.S. Department of Health and Human Services, Health Resources and Services Administration (HRSA) – Culture, Language and Health Literacy
  • Provider resources to promote effective health communication for diverse populations.
• Agency for Healthcare Research and Quality (AHRQ) – Health Literacy Resources
• The Center for Disease Control and Prevention (CDC) – Refugee Health Profiles

Department of Health Care Services (DHCS) Medi-Cal for Kids & Teens Provider Training

PDF Slide Deck | Provider Training Attestation | DHCS Provider Information

• Gender Spectrum – Sexual Orientation and Gender Identity (SOGI)
  • Local organization with great provider resources regarding gender identity.
• Fenway Institute – The National LGBTIA+ Health Education Center
  • Training resources.
• Lavender Seniors – Safe and Visible: Creating a Healthcare Practice Welcoming to LGBTQ+ Seniors
  • Local organization with provider resources on older LGBTQIA+ residents

2023 Quality Measure Highlights

CBP Measure Highlight | CIS Measure Highlight | IMA Measure Highlight | LSC-DEV Measure Highlight |TFL-CH Measure Highlight

FUA/FUM Provider Education Webinar & Measure Highlights 

Video | PDF slide deck | FUA Measure Highlight | FUM Measure Highlight

W30 Provider Education Webinar & Measure Highlights 

Video | PDF slide deck | W30 Measure Highlight |  WCV Measure Highlight

Enhanced Care Management and Community Supports Training

PDF slide deck

Mental Health Training

PDF slide deck

Pathways to Safer Opioid Use

• Interactive training tool that promotes the appropriate, safe, and effective use of opioids to manage chronic pain.

• National Disability Navigator, Resource Collaborative – Population Specific Fact Sheets
• Centers for Disease Control and Prevention (CDC) – Disability Health Information for Health Care Providers

For provider resources on tobacco cessation, please visit the Alliance Tobacco Provider Guide.