Welcome Alliance Members

The Alliance strives to provide quality health care services to our members. Let us help you get the most out of your health plan.

We are here to help you

If you have any questions about the Alliance, our practices, or our providers, please contact:

Alliance Member Services Department
Monday – Friday, 8 am – 5 pm
Phone Number: 1.510.747.4567
Toll-Free: 1.877.932.2738
People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929

Alameda Alliance Wellness Member Services Department
Seven (7) days a week, 8 am – 8 pm, including holidays
Toll-Free: 1.888.88A.DSNP (1.888.882.3767)
People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929

To send us a secure message, please log in to your online Alliance Member Portal. The Alliance Member Portal will let you share information with us and get access to service in a secure environment.

COVID-19 Resources for Members
COVID-19 News & Updates

Benefits and Covered Services

To learn more about your benefits and covered services, please select your health care program:
Alliance Group Care |Alliance Medi-Cal | Alameda Alliance Wellness

Member Updates

Please select below to view the latest member updates from the Alliance.

California is changing Medi-Cal so you can get the care you need to live a healthy life. To learn more about the Medi-Cal Managed Care Plan Transition, please visit the Department of Health Care Services (DHCS) Member FAQs.

Did you know you can avoid waiting on the phone by using our automated eligibility verification line by calling 1.510.747.4500 and following the automated prompts. You can also use the secure Alliance Member Portal to order or print a new ID card or change your doctor. You will need to create a Member Portal account to use it the first time.

To view all member updates, please click here.

How a Health Plan Works

The Alliance is a non-profit managed care plan that provides health care coverage to Alameda County residents. The benefits and eligibility requirements for our three (3) programs vary, depending on whether you are enrolled in Alliance Group Care, Alliance Medi-Cal, or Alameda Alliance Wellness. When you enroll with the Alliance, we can help you find doctors, pharmacies, and other providers in our network.

Your Doctor

Your doctor (also called a primary care provider or PCP), community clinic, hospital, and specialists work together to care for you and your family.

Your doctor provides basic health care needs and helps you get the services you need, like:

  • Medical equipment
  • Prescription medications
  • Referrals to specialists
  • X-rays and lab tests

Reasons to Enroll in a Health Plan

  • Find doctors, specialists, and other providers close to where I live and work.
  • Get interpreter services and information in my language.
  • Find care that is accessible to me.
  • File a complaint or an appeal.
  • Help coordinating my care.

For more information, please visit the California Department of Health Care Services (DHCS).

For more information about Alameda Alliance Wellness (HMO D-SNP), please contact:
Alameda Alliance Wellness Member Services Department
Seven (7) days a week, 8 am – 8 pm, including holidays
Toll-Free: 1.888.88A.DSNP (1.888.882.3767)
People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929

Our Services

The Alliance provides a range of services to members, including health education, interpreters and translated materials, and transportation for medical appointments. All services are no cost to Alliance members.

Health Education Materials and Classes

Health education programs are offered to all Alliance members. To learn more about this program, please visit our Live Healthy page.

Transportation

Depending on the type of coverage you have, you may be eligible for transportation for your medical appointments.

To learn more about your transportation benefits and covered services, please select your health care program:
Alliance Group Care | Alliance Medi-Cal | Alameda Alliance Wellness

You can also call:

Alliance Member Services Department
Monday – Friday, 8 am – 5 pm
Phone Number: 1.510.747.4567
Toll-Free: 1.877.932.2738
People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929

Alameda Alliance Wellness Member Services Department
Seven (7) days a week, 8 am – 8 pm, including holidays
Toll-Free: 1.888.88A.DSNP (1.888.882.3767)
People with hearing and speaking impairments (CRS/TTY): 711/1.800.735.2929

Web Services

Avoid waiting on the phone by using our secure Member Portal to order or print a new ID card or change your doctor. You will need to create a Member Portal account to use it the first time.

For quick answers to frequently asked questions (FAQs), please visit our FAQs page.

Tools and Resources

At the Alliance, we want our members to get the most out of their health plan. The videos below are a part of our Health Education video series.

Introduction to Your Health Plan

Learn about the Alliance, your benefits, and how to use them.

Spanish | Chinese | Vietnamese

Your Primary Care Provider and You

Understand the importance of an assigned doctor, also called a primary care provider (PCP).

Spanish | Chinese | Vietnamese

Pharmacy Benefit Overview

A quick start guide to help you understand your medication benefits and how to use them.

Spanish | Chinese | Vietnamese