To reach the California Health and Human Services (CHHS) power shutoff hotline for medically vulnerable residents and health facilities please call toll-free at 1.833.284.3473. For more information, please click here.

For recent information on the power shutoffs, please click here.

For a list of power shutoffs community resources, please click here.

To sign up for the PG&E Medical Baseline program for medical equipment please call toll-free at 1.800.743.5000. To learn more information about this program, please click here.

Some medicines may need to be stored in a refrigerator to keep their strength, including many liquid medicines. When the power is out for a day or more, throw away any medicines that should be refrigerated, unless the medicines label says otherwise. If a life depends on the refrigerated medicines (for example, insulin), use them only until a new supply is available. Replace all refrigerated medicines as soon as you can.

Resources

Comparison of Insulins (PDF)
Managing Insulin in an Emergency
Refrigerated Medicine Storage (PDF)

Use the checklist below to prepare for a power shutoff.
1. Check your backup power equipment frequently to ensure it will function during an emergency.
2. Call your power and water companies about your needs for life-support devices (home dialysis, suction, breathing machines, etc.) in advance of a disaster.
3. Keep the shut-off switch for oxygen equipment near you so you can get to it quickly in case of emergency.
4. Generator users should operate generators in open areas to ensure good air circulation.
5. Test generators frequently to make sure it will work when needed.
6. Create a plan for how to recharge batteries when the power is out.
7. When power is restored, make sure the settings on your medical device have not changed.

Resources

Emergency Power Planning for a Durable Medical Equipment Checklist (PDF)
How to Prepare for and Handle Power Outages for Medical Devices that Require Electricity – FDA

If you have been impacted by a fire or another state of emergency and need mental health, related to stress or grief, call the Alliance Member Services toll-free: 1.877.932.2738, 8 am-5 pm (PST), Monday-Friday. TTY users should call 711/1.800.735.2929.

1. Build or restock your emergency supply kit, including food, water, flashlights, a radio, fresh batteries, first aid supplies and cash.
2. Identify backup charging methods for phones.
3. Learn how to manually open your garage door.
4. If you own a backup generator, ensure it is ready to safely operate.
5. Create a fire action plan that includes evacuation planning for your home, family, and pets.