At the Alliance, we are here to help. As your partner in health, we strive to connect you to the right care at the right time. If you have a health concern, please call your doctor any time, 24 hours a day, 7 days a week.

Your Doctor

Call your doctor’s office or clinic for advice. Doctors expect to get phone calls at night or on weekends. They set up their practices to receive your calls at times when they are not open. Your doctor can help you decide if you really need to go to the emergency room, or can give you advice about what to do at home that can get you or your child through the night or weekend.

Advice Nurse Line

If you can’t reach your doctor, the nurse line is ready to give you advice, any time, 24 hours a day, 7 days a week.
Please call:

Alliance Group Care Toll-Free: 1.855.383.7873
Alliance Medi-Cal Toll-Free: 1.888.433.1876
Alameda Alliance Wellness Toll-Free: 1.888.433.1876 (TTY: 711)

Key features of the Advice Nurse Line

• No cost for Alliance Members.
• Ready to help 24 hours a day, 7 days a week.
• Nurses provide advice on topics, such as:
  • Treatment of common health concerns
  • Tips on leading a healthy lifestyle
  • Health screenings and shots
• Nurses help you decide whether you require emergency or urgent care, or if you should schedule a doctor’s visit.
• Nurses speak English and Spanish, and use interpreters for other languages.
• For more information, please select your preferred language:
  English | Spanish | Chinese | Vietnamese | Tagalog | Farsi

Urgent Care

Your doctor or the advice nurse line may direct you to an urgent care clinic. Many clinics are open late, on weekends and holidays. To find an urgent care clinic in the Alliance network, please search our online Alliance Provider Directory.

To view a copy of the Alliance Benefits and Covered Services, please select your health care program:
Alliance Group Care |Alliance Medi-Cal |Alameda Alliance Wellness