
Medicare Pharmacy Resources
Understanding Your Prescription Drug Benefits
Taking your medications should be simple. With Alameda Alliance Wellness (HMO D-SNP), you get the coverage and support you need to stay healthy.
Enjoy $0 prescription drugs* and choose from many pharmacies† across Alameda County – making it easy to get your medications.
Your plan includes Medicare Part D prescription drug coverage, helping you save money on the medications you need.
Your pharmacy benefits include:
Many local pharmacies to choose from
Coverage for a wide range of medications
Easy prescription mail-order option for home delivery
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* The $0 prescription drug benefit is effective January 1, 2027.
† If you are filling or refilling a prescription, you must get your medication from a pharmacy in the Alliance network.
| Covered Drugs
See which medications are covered by your plan by checking the Drug List (Formulary).
Medications that special handling, such as refrigeration, injections, or specific instructions: PerformSpeciality Pharmacy Drug List 2026 Formulary (list of drugs)
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Find a Pharmacy
Need to fill or refill a prescription? Use a pharmacy in the Alliance network to make sure it’s covered.
2026 Provider & Pharmacy Directory
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| Home Delivery Pharmacy
For the 2026 plan year, have your prescriptions shipped to your home at no extra cost through Walgreens Mail Service LLC.
To sign-up, call toll-free at 1.800.345.1985 or view Walgreens’ easy guide for step-by-step instructions. For the 2027 plan year, have your prescriptions shipped to your home at no extra cost through Birdi pharmacy.
To sign-up, call toll-free at 1.855.873.8739 (TTY: 711) or view Birdi’s easy guide for step-by-step instructions.
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Prior Authorization
You may need to get prior authorization before your plan will cover certain drugs.
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Alameda Alliance Wellness Medication Formulary Updates
The Alliance Pharmacy & Therapeutics (P&T) Committee meets quarterly to review the Alliance Medication Formulary. The P&T Committee reviews medication utilization patterns and creates and updates the formulary, guidelines, protocols, programs, and procedures that help ensure safe and high-quality medication therapy.
To view Alliance Medication Formulary updates, please click here.
Alameda Alliance Wellness Archive
Information About Medications
There are some procedures and limits may apply to the medication in our formulary.
Generic Substitutions
A generic drug works the same as a brand-name drug, but usually costs less. The Alliance promotes the use of generic options over brand-name options, when medically appropriate. If a generic drug is available and when your doctor writes you a prescription for a brand-name medication, your doctor must submit a Request for Medicare Prescription Drug Coverage Determination to the Alliance. The Alliance will review the request and will inform the doctor of the decision within 24 hours (for urgent requests) or 72 hours (for non-urgent requests) from the time received.
Step Therapy
In some cases, the Alliance may require you to try a certain medication before we will cover a different medication. Your doctor can request an exception by submitting a Request for Medicare Prescription Drug Coverage Determination to the Alliance. The Alliance will review the request and will inform the doctor of the decision within 24 hours (for urgent requests) or 72 hours (for non-urgent requests) from the time received.
Partial Fill
The Alliance has the availability of prescription partial fills of approved medically necessary medications.
Quantity Limits
For certain medications, the Alliance has a limit on the number of pills we will cover. We might limit how many refills you can get, or how much of a drug you can get each time you fill your prescription. For example, if it is normally considered safe to take only one pill per day for a certain drug, we may limit coverage for your prescription to no more than one pill per day. In general, a 30-day supply is covered. If you require a medication that exceeds the limit, your doctor may submit a Request for Medicare Prescription Drug Coverage Determination to the Alliance. The Alliance will review the request and will inform the doctor of the decision within 24 hours (for urgent requests) or 72 hours (for non-urgent requests) from the time received.
Prior Authorization (PA) Process
For certain drugs, you or your doctor need to get approval from us before we will agree to cover the drug for you. This is called “prior authorization.” You or your provider may submit a Request for Medicare Prescription Drug Coverage Determination to request a medication that is not on the Alliance Medication Formulary or has restrictions. Restrictions may occur when the quantity of medication prescribed is more than the plan allows or if a medication has Step Therapy Requirements. A Medication Review Guideline (also known as criteria) has been developed for these medications and will be referenced upon receipt of your doctor’s request. The Alliance will review the request and will inform the doctor of the decision within 24 hours (for urgent requests) or 72 hours (for non-urgent requests) from the time received.
Part B vs. Part D Determinations
A drug may be covered under Medicare Part B or Part D depending upon the circumstances. Information may need to be submitted describing the use and setting of the drug to make the determination.
Exception Process
You or your provider may submit a Request for Medicare Prescription Drug Coverage Determination to ask for a medication that is not on the Alliance Medication Formulary or has restrictions. This request is called an exception request when the Alliance does not have a Medication Review Guideline (also known as criteria) for the medication. The exception request is reviewed on a case-by-case basis and for evidence of medical necessity. The Alliance will review the request and will inform the doctor of the decision within 24 hours (for urgent requests) or 72 hours (for non-urgent requests) from the time received.
Each outpatient prescription request will be reviewed via a PA exception request within 24 hours (for urgent requests) or 72 hours (for non-urgent requests) from the time received. Coverage determination documents will be sent to the enrollee (or their designee) and the enrollee’s prescribing provider within this time based on urgent or non-urgent status. Coverage determination documents will include information on appeal rights, procedures, and duration of coverage. If the plan fails to respond to a completed prior authorization exception request within 24 hours (for urgent requests) or 72 hours (for non-urgent requests), then the request will be approved.
Therapeutic Interchange
With your doctor’s approval, the Alliance may change the medication that your doctor originally prescribed to one that is on our formulary that is similar in effectiveness and safety.
Medication Tier
A group of prescription medications that corresponds to a specified cost-sharing tier in the health plan’s prescription medication coverage. The tier in which a prescription medication is placed determines the enrollee’s portion of the cost.
Out-of-Pocket Cost
Copayments, coinsurance, and the applicable deductible, plus all costs for health care services that are not covered by the health plan.
The Alliance provides copayments that will not be higher than the in-network pharmacy’s retail price for a prescription drug.
If you are an Alameda Alliance Wellness member, you can make an exception request online through the Alliance Member Portal or call:
Alameda Alliance Wellness Member Services Department
Seven (7) days a week, 8 am – 8 pm
Toll-Free: 1.888.88A.DSNP (1.888.882.3767)
If you cannot hear or speak well, use TTY or call 1.800.735.2929
Medicare Prescription Drug Transition Policy
If you are a new member taking a drug not on the formulary (list of covered drugs), you will need to follow the medication transition process. See this section to learn your options.
Read our Transition Policy click here.
Medication Therapy Management (MTM) Program
The Medication Therapy Management (MTM) program is a free service offered to eligible Medicare Part D members. The program is designed to help members with complex health needs get the most benefit from their medications.
Real-time Benefit Tool
We offer a real-time benefit comparison (RTBC) tool, so enrollees can obtain information about lower-cost alternative therapies under their prescription drug benefit plan. Enrollees can compare cost sharing to find the most cost-effective prescription drugs for their health needs. For example, if a doctor recommends a specific cholesterol-lowering drug, the enrollee could look up what the co-pay would be and see if a different, similarly effective option might save the enrollee money. With this tool, enrollees will be better able to know what they will need to pay before they are standing at the pharmacy counter. For more information about RTBC, please see below:
For more information about RTBC, please log in to the member portal.
Medicare Programs for Financial Help
The Medicare Prescription Payment Plan‡ is an optional program that can help Medicare members manage their out-of-pocket costs. The program allows members to spread the cost of a prescription drug throughout the year. Instead of paying the pharmacy, members who enroll will get a bill from our plan to pay for prescription drugs.
If you would like to enroll in the Medicare Prescription Payment Plan, you can download the enrollment form below to print and mail to us. You can also call Member Services to enroll by phone at 1.888.88A.DSNP (1.888.882.3767). TTY users can call 1.800.735.2929. We are open seven (7) days a week, 8 am – 8 pm.
Medicare Prescription Payment Plan Form
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Save on your Medicare Part D drug costs with Extra Help
People with limited income and resources may qualify for the Extra Help program to help pay for their Part D premiums, deductibles, and copayments. If eligible, Medicare could help pay for your drug costs. Also, those who qualify will not be subject to the coverage gap or a late-enrollment penalty.
If you get Extra Help from Medicare to help pay for your Medicare prescription drug plan costs, the amount of extra help you get will determine your total monthly plan premium as a member of our plan.
Download the chart below to see what your monthly plan premium will be if you get extra help.
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If you have questions about sending us information about your Extra Help, please refer to the Best Available Evidence (BAE) website.
‡ The Medicare Prescription Payment Plan program option, Extra Help from Medicare, and Best Available Evidence (BAE) policy apply to the 2026 plan year.
Safety Resources
Stay up to date on medication recalls and safety notices that may affect you. Check here for the latest information and any actions you may need to take.
Medication Adherence
Medication adherence refers to how consistently a Medicare member takes their prescribed medications as directed by their doctor. Maintaining good adherence ensures medications are effective and prevents health complications. At Alliance Wellness, we partner with you and your providers by sending telephonic proactive refill reminders and helping you overcome any barriers to accessing your medication. Additionally, we are happy to mail you best-practice guides to help you confidently maintain your treatment plan.
Pharmacy Forms
- Medicare Request for Drug Coverage Determination (Rx) Form:
English | Spanish | Chinese | Vietnamese | Tagalog | Farsi - 2027: Medicare Request for Drug Coverage Determination (Rx) Form
- Medicare Prescription Payment Plan Form (Rx)
- Request for Reimbursement Form (Rx):
English | Spanish | Chinese | Vietnamese | Tagalog | Farsi
We are committed to helping you access the medications and pharmacy resources you need to stay healthy.
Contact Member Services if you need assistance.
Alameda Alliance Wellness Member Services Department
Seven (7) days a week, 8 am – 8 pm
Toll-Free: 1.888.88A.DSNP (1.888.882.3767)
If you cannot hear or speak well, use TTY or call 1.800.735.2929
Alameda Alliance for Health is an HMO and HMO D‑SNP plan with a Medicare contract and a contract with the California State Medicaid program. Enrollment depends on contract renewal.
This information is not a complete description of benefits. To learn more about your plan benefits and covered services, please view your Alameda Alliance Wellness Member Handbook.
H2035_26_03935_D-SNP_MBR MRWP_M Accepted 09282026